About a year and a half ago I wrote a white paper on deploying RFID in the containerized shipping industry after we deployed an RFID network in Alaska. It primarily focuses on giving an overview on what RFID is and how to integrate it into a company’s existing information technology system. RFID has long been at the tipping point, but I think we have finally reached that summit. As more and more companies implement RFID there are some key points to be aware of.
Achieving ROI with RFID for asset management (such as in the transportation, healthcare, and retail verticals) is no longer obscure. Use of active tags (often using Wi-Fi) on high value objects and personnel is accelerating more than item level tagging. RFID is finding some of its best adoption levels in transportation logistics; specifically in RTLS (real-time location systems), often used in conjunction with GPS.
At the company I work for we have an event driven architecture; so we were able to just create new events in our system, along with the appropriate business rules for those events, and the events flowed through our existing IT systems. It was important that we were able to quickly introduce the data into the business applications. After all the goal of an RFID project is to turning real-time or near-time data into actionable business intelligence.
RFID is a way to reduce cost of exceptions; if you design using the 80% rule the other 20% can negate ROI. As when designing any management by exception system it is critical to include your business domain experts in the design process because they can point out the 2% scenarios or the instances where valid exceptions occur.
When selecting a new RFID system spend the time to pick the right technology vendors and “flavor” of RFID and avoid implementing a solution that is not based on a standard. If you’re an early adopter you may not have the luxury of waiting for ratification of a standard, but at this point many, if not the majority of, markets targeted by RFID have a standard available.
Ensure that you build in-house expertise. You probably do not need dedicated RFID expertise, but you need to have basic understanding of how the readers and tags work and especially where and when the data is handed off, by the vendor’s products, to your system. The fears over RFID viruses have been a little farfetched, but this cloning technique could be an issue for some.
Start early and small with specific goals but think about how the solution will scale by having a roadmap for the future. As with all new technology deployments use the snowball approach; the way to build a big snowball is to start rolling up a small one. Here it is important to test readers, test tags, and especially test data integration.
When identifying the ROI for RFID projects constantly keep in mind that RFID introduces opportunities to improve business processes. Beyond business process optimization here are some common ROI Metrics to look for.
- Improved time to market
- Land and equipment optimization
- Proactive response to service disruptions
- Security
- Lower insurance
One of the most difficult aspects of taking full advantage of an RFID system is collaborating with your supply chain partners and implementing a data sharing policy. While this can be the most difficult to navigate this is the most long-term game changing aspect of implementing RFID.